Patient Journey Activation Platform

With GETbizz, building a relationship with your patients has never been easier! From large groups to small units, GETbizz is the right platform for you with an end-to-end solution to activate your patients’ life journey.

BENEFITS AND FEATURES

JOURNEY ACTIVATION

DATA INTEGRATION

BUSINESS INTELLIGENCE

Discover how GETbizz for health can benefits you through wellness intelligence

With this health and wellbeing solution there's no waste of money and human resources, all to enhance the perfect omnichannel communication experience and a marvelous marketing complicity for your patients. Our primary focus has been to combine your data, which includes all your patients’ personal information and behavior inside your business, with communication channels. At the same time, GETbizz data cleaning processes are put in place so you can personalize your communications with absolute confidence and be right in fulfilling your patients' needs. In the end, this reflects a crunch set of main benefits hard to match.

Loyalty & Branding improvement

Higher sales velocity

Cart abandonment decline

Cross-selling and up-selling advantages

Enriched database

More competitive edges

Marketing process optimization

GDPR compliant

Suitable businesses for Health and Wellbeing GETbizz Platform

GETbizz for health and wellbeing is particularly suitable for businesses dedicated to the quality of life of consumers. Whether at the level of physical, mental, social welfare, with GETbizz, you will be able to activate a key journey engagement strategy to successfully boost your patients’ loyalty and generate more revenue by effectively satisfying their needs.

Clinicals

Hospitals

Pharma Companies OTC

Pharmacies

Medical laboratory

Doctor's office

Alternative medicine

Health Clubs

Gyms

Pet stores and Vets

Hairdressers

Aesthetics

Main features

Learn more about our Health and Wellbeing solution and how GETbizz can help you with your business. You will find that there is no platform like GETbizz on the market to boost your patients’ loyalty through key communications. Your marketing database will be enriched day by day with a massive amount of BI processes for continually improving you unit data quality.

Integration with the ERP

Forecasted ROI

Sales ROI

Orders typify

360º customer profile

Personalized surveys

Customers’ journey plan

Data cleaning

Marketing automation

Omnichannel journeys

Data Centralization

Automatic gender assignment

Advanced targeting

Split Test

BI dashboards

Flexible data hosting

Boost sales through GETbizz omnichannel journeys

Every patient is unique and has single needs and behaviors. GETbizz provides you with four direct and interconnected channels (Email, SMS, Push Notifications and Direct Mail) so that you can seamlessly engage your patients on their life journey. You can then pursue strategies to activate your patients’ next journey stage. So, you’ll close-up the relationship you have with them and, consequently, you’ll boost your sales by driving patients away from other competing health brands.

Loyalty & Branding improvement

Higher sales velocity

Cart abandonment decline

Marketing process optimization

We offer you a customer journey activation plan. Only on GETbizz!

Defining a communication plan is crucial but not always a simple thing to achieve. Now, GETbizz provides you a pre-built omnichannel communication plan (plus all needed templates) with the foremost communications that your customers must receive in their life’s journey. So, the principal customer stages are anticipated, from a lead to a possible churn, and complicity marketing campaigns are then activated.

Maximize productivity through the activation of a strategy to minimize appointments cancellations

Unexpected cancellations make you deal with empty hours that could be overtaken by other needed patients. Yet, by improving the communication channel with the patient, you can be realistic about the attendance of the appointments and, if necessary, inform other patients of the new hours available. So, GETbizz is prepared to send assignments remembers and also ask your patients' attendance intention. Plus, GETbizz can typify the cancellation, activate an ultra-personalized communication plan to reengage them, speed up the reappointment process and, minimize income loss.

So personalized that is unique: one specific communication to one particular patient, with 1by1 campaigns

With GETbizz, the marketing department can configure a series of pre-built Email, SMS, Push templates for being used by the store employees. To this, we call 1by1 campaigns. Store employees choose the template to use and patient registration. 1by1 can be used to tell the patient that an appointment time is available, to offer him a gift voucher, or to remind him that he has an appointment the next day. These typified messages embody an additional layer of engagement with your patients.

Two-side-ROI: a Forecasted ROI based on pre-orders, and a Sales ROI based on your effective sales

Often, the ROI calculation has only opens, and other basic campaign interactions, getting away from the real value of this indicator. GETbizz offers you more than just an approximation. Sales ROI is based on real conversions from your campaign target, and so GETbizz calculates the exact value of the return of your investment. But, even more than that, as soon as your target starts doing online pre-orders or adding items to the shopping cart, you can have a Forecasted ROI. Now, with GETbizz, all automatic and in real-time.

Data is centralized, so to do the campaign target, you just have to use direct filters to your database

Patient's data are in your GETbizz database, not in communication lists. Lists are not required anymore! They are hard to manage and are always in need for updates. The data's centralization in a single place allows you to filter your patient's records directly. Sociodemographic or behavioral data are now available to you quickly and effortlessly.

Monitor your customers’ satisfaction with personalized surveys at all times of their journeys

Surveys in GETbizz are personalized and not anonymous! Now, you can know how each patient felt about its experience. And note: a complaint generates much more loyalty. Hence, all of this data will help you to solve unsatisfaction problems besides enriching your Customer Profile with another layer of information. Get your customers' feedback, and you 'll be more successful in offering a considerable quality marketing experience.

Use marketing automation for efficiently help you to foster your customer’s loyalty

Automation works in GETbizz as lifecycle campaigns. You build it once – by defining when to whom (profile type) and which channels you choose to send the lifecycle campaign. As your brand data is centralized, you have a wide range of criteria to choose from besides the obvious birthdays’ automation. For every journey, you can now present to your customers’ a seamless omnichannel communication experience that will boost loyalty and revenue. Without any further effort, these campaigns will generate millions in sales.

Enrich your GETbizz database with all your patient’s touchpoints

GETbizz connects all your patient’s touchpoints. Hence, to get the most out of the enriched marketing database, you can add your multiple data sources, like your ERP, real-time appointment system, in-store WiFi, newsletter registrations from your site, and any others you have. By doing these, GETbizz is put to work with data cleaning processes so that you will be able, with complete trust, to target your patients more precisely and boost your sales with all the care that this industry demands!

Cross-selling and up-selling boost

Enriched database

Marketing process optimization

GDPR compliant

The Patient’s Profile offers you a unified view of your patients and their behaviors

With a full view of your patient, you can easily use this information to ultra-personalize your communications with sociodemographic and behavioral data: appointments scheduling of patients, appointment reminders, last expenses, average email open rate, cancellation rate and much more… A unified view of your patient and his behaviors will leverage the power of personalization to build stronger relationships with your patients.

Appointments cancellations are a real barrier to your business. Now you can overtake it!

Unexpected cancellations mean that a set of revenue is lost and makes you dealing with empty hours that could be overtaken by other needed patients. Yet, by improving the communication channel with the patient, you can be realistic about the attendance of the appointments and, if necessary, inform other patients of the new hours available. So, more than sending assignments remembers, GETbizz can send a communication asking the attendance intention. Plus, by having your patients’ motive for the cancellation, GETbizz can typify it and activate an ultra-personalized communication plan to reengage them, speed up the reappointment process and minimize income loss.

Duplicated patients are automatically detected, and the data is combined in a single profile

As patients' data enter your database from multiple data sources, the same profile can exist numerous times if you don't have any process to avoid this. To not waste and to handle disaggregated information, GETbizz owns a deduplicated Machine Learning algorithm to detect profiles duplicated, and then, automatically, their data is combined in one unique profile. That enriches the Patient Profile, which can have a variety of information obtained from different sources, always favoring the latest ones.

Gender assignment is automatic and based on your patients' given name

Gender is assigned automatically when given a patient name. This method allows it to normalize the database, making it more reliable with fewer inconsistencies. However, above all, it will enable targeting correctly and reduce the current barriers to personalized communications.

Contacts are normalized so that invalid ones are not used in communications

Email and mobile phone customers’ contacts are automatically verified to set them out as valid or invalid. These are excluded automatically from communications; as well, in SMS after a few attempts, the number is deactivated; – just with these, you can save up to more than 30% in expedition costs. Besides, to achieve high deliverability in direct mail, GETbizz has innumerous processes to normalize your customers’ addresses and to identify customers that live in the same home so that you can send only one communication per household.

MyProfile: The ideal place to streamline the relationship with your patient!

Empowering the patient for creating relationships with your business is to give him an area where he will be able to access exclusive content, health tips, selected events, or promotional campaigns designed for him. By the way, he can even manage his consents and exercise the rights provided by the GDPR. Discover all about MyProfile here.

Database hosting: where do you want to host your data? With you or with us?

According to your corporate data policy, you can host your patients’ database, keeping a hybrid GETbizz system; or you can host it with us (One to One) in a dedicated server on a Portuguese datacenter. We ensure best practices for data security and confidentiality, whether in one case or another.

Integrating your ERP with GETbizz is key for long-term marketing success

To get the most out of the GETbizz features, including data exploring to generate ultra-personalized and targeted marketing campaigns, integration with your ERP is highly recommended. Satisfy your patients’ needs and maximize your sales opportunities with GETbizz for Health and Wellbeing!

Business Intelligence insights make GETbizz one of your best profit-drivers

Marketing is, by nature, the most creative department in a business! However, the marketer's daily life is still full of many cumbersome and often disintegrated processes.GETbizz optimizes many work processes for activation teams and customers' services. How? By Increasing sales and marketing efficiency by accelerating decision making based on unique indicators of Business Intelligence.

More cross-selling and up-selling opportunities

Marketing Process Optimization

Enriched database

More competitive edges

Increase revenue with more cross-selling and up-selling opportunities

Cross-selling and up-selling opportunities are compelling if you know your customers very well, and due to BI insights, you do. As you have a full and unified view of your customer, you can encourage customers to upgrade an item or to buy other complimentary items, like shorts and a pair of sneakers, in addition to a coat, for instance. Now you can offer your customers a higher value-added service that will improve the customer experience, increase the average store expenses, and guarantee a competitive advantage over your competitors.

GETbizz saves you operational marketing costs with Business Intelligence processes

Countless BI processes exist in GETbizz so that we can cut your operational marketing costs. One of them is for the email and mobile phone contacts that are verified to set them out as valid if it is the case. The invalid ones no count for communications – just with this process, you can save up to more than 30% on expedition costs. Further BI processes exist for you only to send and pay local rates for bulk SMS, send direct mails with low return rates and other saving features.

Activate a strategy to reduce appointments cancellations to boost revenue

Unexpected cancellations make you deal with empty hours that could be overtaken by other needed patients. Yet, by improving the communication channel with the patient, you can be realistic about the attendance of the appointments and, if necessary, inform other patients of the new hours available. So, GETbizz is prepared to send assignments remembers and also ask your patients' attendance intention. Plus, GETbizz can typify the cancellation and activate an ultra-personalized communication plan to reengage them, speed up the reappointment process, and minimize income loss.

BI delivers you a Two-side-ROI: what if you can have a forecast of the return as well as the effective sales?

ROI is often calculated based on opens, and other basic campaign interactions, getting away from the real value. GETbizz offers you more than just an approximation. GETbizz Sales ROI gives you real conversions in sales from your campaign target, and so GETbizz calculates the exact amount of the return of your investment. But, even more than that, as soon as your target starts doing online pre-orders or adding items to the shopping cart, you can have a Forecasted ROI — all automatic and in real-time.

Key business metrics in dashboards to help you with better and faster decision-making

With business intelligence key performance indicators presented to you through intuitive dashboards, you can easily make effective data-driven decisions. And tracking your sales, evaluating your marketing efforts, gauging your overall business performance, will prevent you from wasting significant resources on unnecessary measures and be assertive on those that matter.

Understand patients and their behaviors across all your units

With detailed dashboards and useful reports that you can download to show in presentations, you can have a real perception of your overall performance, as well as the performance of each of your units. That is, combined with a full view of your patients’ behaviors, allows you to see which units are successful correctly and those who require immediate action.

Streamline your resources with Marketing Process Optimization

No one likes to do low-skilled work or repetitive low-value tasks. GETbizz automates many of these processes, with the added benefit of accuracy and reliability. We have mapped the workflow of many customer relationship marketing processes, developed them, thoroughly reviewed them, and tracked them. And whenever necessary to evolve, we reevaluate and improve them. GETbizz's health know-how enables you to highlight innovation and give you solid foundations for long-term sustainability.

Unified health experience for an active patient journey