Customer Journey Activation Platform

With GETbizz, it has never been so easy to build a relationship with your customers! From large to small ecommerce and retail stores, from online to offline customers, GETbizz is the right platform for you with an end-to-end solution to activate your customers' life journey.

BENEFITS AND FEATURES

JOURNEY ACTIVATION

DATA INTEGRATION

BUSINESS INTELLIGENCE

Discover how GETbizz for retail and ecommerce can benefits you through 360º consumer intelligence

With this retail and ecommerce solution there’s no waste of money and human resources, all to enhance the perfect omnichannel communication experience and a marvelous marketing complicity for your customers. Our primary focus has been to combine your store data, which includes all your customers’ personal information and behavior inside your business, with communication channels. At the same time GETbizz data cleaning processes are put in place so you can personalize your communications with absolute confidence. In the end, this reflects a key set of major benefits that you will value.

Loyalty & Branding improvement

Higher sales velocity

Cart abandonment decline

Cross-selling and up-selling advantages

Enriched database

More competitive edges

Marketing process optimization

GDPR compliant

Suitable businesses for Retail and Ecommerce GETbizz Platform

GETbizz for Retail and Ecommerce is exceptionally suitable for businesses selling goods or services, online and offline, to consumers. With GETbizz, you will be able to activate a key journey engagement strategy to successfully boost your customers’ loyalty and generate more revenue by effectively satisfying their needs.

Fashion

Decoration

Grocery stores

Cosmetic

Hygiene

Accessories

Wholesalers

Bookstores

Retailers

Telecommunications

Electronic equipments

Energy

Main features

Learn more about our retail and ecommerce solution and how GETbizz can help you with your business. You will find that there is no platform like GETbizz on the market to boost your customers’ loyalty through key communications. Your marketing database will be enriched day by day with a massive amount of BI processes for continually improving your business data quality.

Integration with the ERP

Forecasted ROI

Sales ROI

Orders typify

360º customer profile

Personalized surveys

Customers’ journey plan

Data cleaning

Marketing automation

Omnichannel journeys

Data Centralization

Automatic gender assignment

Advanced targeting

Split Test

BI dashboards

Flexible data hosting

Boost sales through GETbizz omnichannel journeys

Every customer is unique and has single behaviors. GETbizz provides you four direct and interconnected channels (Email, SMS, Push Notifications and Direct Mail) so that you can seamlessly engage your customers on their life journey. You can then pursue strategies to activate your customers’ next journey stage. So, you’ll close-up the relationship you have with them and consequently you’ll boost your sales by driving customers away from other competing brands.

Loyalty & Branding improvement

Higher sales velocity

Cart abandonment decline

Marketing process optimization

We offer you a customer journey activation plan. Only on GETbizz!

Defining a communication plan is crucial but not always a simple thing to achieve. Now, GETbizz provides you a pre-built omnichannel communication plan (plus all needed templates) with the foremost communications that your customers must receive in their life’s journey. So, the principal customer stages are anticipated, from a lead to a possible churn, and complicity marketing campaigns are then activated.

Activate a cart abandonment strategy to maximize sales

Did you know that the typical shopping cart abandonment rate for online retailers stays between 60% and 80%? The sales amount implied in the cart abandonment is huge, and with GETbizz, you can act and try to avoid them from your website. Starting with the activation of an ultra-personalized communication plan, you will speed up the buying process and uplift your customers’ purchase frequency!

So personalized that is unique: one specific communication to one particular customer, with 1by1 campaigns

In GETbizz, the marketing department can configure a series of pre-built Email, SMS, or Push templates, to be used by the store employees. To this, we call 1by1 campaigns. Store employees don’t have to do anything rather than choose the template to use and the customer itself. 1by1 can be used to tell the customer that an item is already available, to offer him a gift voucher, or to inform him that an item is out of print or has been discontinued. These typified messages embody an additional layer of engagement with your customers.

Two-side-ROI: a Forecasted ROI based on pre-orders, and a Sales ROI based on your effective sales

ROI is often calculated based on opens, and other basic campaign interactions, getting away from the real value. GETbizz offers you more than just an approximation. Sales ROI is based on real conversions from your campaign target, and so GETbizz calculates the exact amount of the return of your investment. But, even more than that, as soon as your target starts doing online pre-orders or adding items to the shopping cart, you can have a Forecasted ROI — all automatic and in real-time.

Data is centralized, so to do the campaign target, you just have to use direct filters to your database

Customers' data are in your GETbizz database, not in communication lists. Lists are not required anymore! They are hard to manage and are always in need for updates. The data's centralization in a single place allows you to filter your customer's data directly. Sociodemographic or behavioral data are now available to you quickly and effortlessly.

Monitor your customers’ satisfaction with personalized surveys at all times of their journeys

Surveys in GETbizz are personalized and not anonymous! Now, you can know how each customer felt about its experience. And note: it's proved that intensification levels of loyalty are generated after a complaint. Hence, all of this data will help you to solve unsatisfaction problems besides enriching your Customer Profile with another layer of information. Get your customers' feedback, and you 'll be more successful in offering a high-quality store and marketing experience.

Use marketing automation for efficiently help you to foster your customer’s loyalty

Automation works in GETbizz as lifecycle campaigns. You build it once – by defining when to whom (profile type) and through which channels the lifecycle campaign should be sent. As your brand data is centralized, you have a wide range of criteria to choose from besides the obvious birthdays’ automation. For every journey, you can now present to your customers’ a seamless omnichannel communication experience that will boost loyalty and revenue. Without any further effort, these campaigns will generate millions in sales.

Enrich your GETbizz database with all your customer’s touchpoints

All customer’s touchpoints can be connected to GETbizz. Hence, to get the most out of the enriched marketing database, you can add your multiple data sources, like your ERP, in-store WIFI, newsletter registrations from your site, and any others you have. By doing these, GETbizz is put to work with data cleaning processes, so that you will be able, with complete trust, to target your customers more precisely and boost sales!

Cross-selling and up-selling boost

Enriched database

Marketing process optimization

GDPR compliant

The Customer’s Profile offers you a unified view of the customers and their behaviors

With a full view of your customer, you can easily use this information to ultra-personalize your communications with sociodemographic and behavioral data: purchase channel, last purchase date, previous store expenses, average email open rate, cart abandonment rate, journey stage and much more… A unified view of your customer and all his behaviors will leverage the power of personalization to build stronger relationships with your customers.

Cart abandonment is a true barrier to revenue. Now you can overtake it

Did you know that the typical shopping cart abandonment rate for online retailers stays between 60% and 80%? The sales amount implied in the cart abandonment is huge, and with GETbizz, you can act and try to avoid them on your website. Starting with the activation of an ultra-personalized communication plan, you will speed up the buying process and uplift your customers’ purchase frequency!

Duplicated customers are automatically detected and the data is combined in a single profile

As customers' data enter your database from multiple data sources, the same profile can exist multiple times if the data is not properly treated. To not waste and to handle disaggregated information, GETbizz owns a Machine Learning algorithm to detect which customers are duplicated, and then, automatically, their data is combined in one unique profile. This procedure enriches the Customer Profile, which can have a variety of information obtained from different sources, always favoring the latest ones.

Gender assignment is automatic and based on your customers' given name

Gender is assigned automatically when given a patient name. This method allows it to normalize the database, making it more reliable with fewer inconsistencies. However, above all, it will enable targeting correctly and reduce the current barriers to personalized communications.

Contacts are normalized so that invalid ones are not used in communications

Email and mobile phone customers’ contacts are automatically verified to set them out as valid, and invalid ones are automatically excluded from communications; as well, in SMS after a few attempts the number is deactivated; – just with these, you can save up to more than 30% in expedition costs. Besides, to achieve high deliverability in direct mail, GETbizz has innumerous processes to normalize your customers’ addresses and to identify customers that live in the same home so that you can send only one communication per household.

MyProfile: The ideal place to streamline the relationship with your customer!

Empowering the customer for creating relationships with your brand is to give him an area where he will be able to access exclusive content, selected events, or promotional campaigns designed for him. By the way, he can even manage his consents and exercise the rights provided by the GDPR. Discover all about MyProfile here.

Database hosting: where do you want to host your data? With you or with us?

According to your corporate data policy, you can host your customers’ database, keeping a hybrid GETbizz system; or you can host it with us (One to One) in a dedicated server on a Portuguese datacenter. We ensure best practices for data security and confidentiality, whether in one case or another.

Integrating your ERP with GETbizz is key for long-term marketing success

To get the most out of the GETbizz features, including data exploring to generate ultra-personalized and targeted marketing campaigns, integration with your ERP is highly recommended. Maximize your sales opportunities with GETbizz for Retail and Ecommerce!

Business Intelligence insights make GETbizz one of your best profit-drivers

Marketing is, by nature, the most creative department in a business! However, the marketer’s daily life is still full of many cumbersome and often disintegrated processes. GETbizz optimizes many work processes for activation teams and customers' services. How? Increasing sales and marketing efficiency by accelerating decision making based on unique indicators of Business Intelligence.

More cross-selling and up-selling opportunities

Marketing Process Optimization

Enriched database

More competitive edges

Increase revenue with more cross-selling and up-selling opportunities

Cross-selling and up-selling opportunities are very powerful if you know your customer very well, and due to BI insights, you do. As you have a full and unified view of your customer, you are able to encourage customers to upgrade an item or to buy other complementary items, like shorts and a pair of sneakers, in addition to a coat, for instance. Now you can offer your customers a higher value-added service that will improve the customer experience, increase the average store expenses, and guarantee a competitive advantage over your competitors.

GETbizz saves you operational marketing costs with Business Intelligence processes

Countless BI processes exist in GETbizz, so we can cut your operational marketing costs. One of them is for the email and mobile phone contacts that are verified to set them out as valid, and invalid ones are automatically excluded from communications – just with these, you can save up to more than 30% on expedition costs. Further BI processes exist for you only to send and pay local rates for sending SMS, to send direct mails with low return rates, etc.

What's your shopping cart abandonment rate? Start a communication plan to decline it and boost your revenue

Did you know that the typical shopping cart abandonment rate for online retailers stays between 60% and 80%? The sales amount implied in the cart abandonment is huge, and with GETbizz, you can act and try to avoid them on your website. Starting with the activation of an ultra-personalized communication plan, you will speed up the buying process and uplift your customers’ purchase frequency!

BI to deliver to you a Two-side-ROI: what if you can have a forecast of the return as well as the effective sales?

ROI is often calculated based on opens, and other basic campaign interactions, getting away from the real value. GETbizz offers you more than just an approximation. GETbizz Sales ROI gives you real conversions in sales from your campaign target, and so GETbizz calculates the exact amount of the return of your investment. But, even more than that, as soon as your target starts doing online pre-orders or adding items to the shopping cart, you can have a Forecasted ROI — all automatic and in real-time.

Key business metrics in dashboards to help you with better and faster decision-making

With business intelligence key performance indicators presented to you through intuitive dashboards, you can easily make effective data-driven decisions. And tracking your sales, evaluating your marketing efforts, gauging your overall business performance, will prevent you from wasting significant resources on unnecessary measures and be assertive on those that matter.

Understand customers and their behaviors across all your stores

With detailed dashboards and useful reports that you can download to show in presentations, you can have a real perception of your overall performance, as well as the performance of each of your stores. That is, combined with a full view of your customers’ behaviors, allows you to see which stores are successful correctly and those who require immediate action.

Streamline your resources with Marketing Process Optimization

No one likes to do low-skilled work or repetitive low-value tasks. GETbizz automates many of these processes, with the added benefit of accuracy and reliability. We have mapped the workflow of many customer relationship marketing processes, developed them, thoroughly reviewed them, and tracked them. And whenever necessary to evolve, we reevaluate and improve them. GETbizz's retail know-how enables you to highlight innovation and give you solid foundations for long-term sustainability.

Unified retail experience for an active customer journey